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Returns & Refund Policy - Head-2-Head Review: The Home Depot vs. Lowe's Home Improvement
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posted on Jul 8, 2011 at 2:59PM

Head-2-Head Review: The Home Depot vs. Lowe's Home Improvement

Returns & Refund Policy

By Matthew Awrey
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H2H ROUND-4: Returns & Refund Policy

H2H USER SCORE
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Lowe’s Home Improvement has the edge over The Home Depot in terms of its return and refund policy.

The Home Depot accepts returns for unopened products for up to 90-days after purchase. Products that have been opened, and deemed damaged, can be sent back or returned to a retail store location within 30-days of purchase if accompanied by a copy of the packing slip or the original sales receipt. The Home Depot will refund the payment source within 5-7 business days of receiving the returned item.

Lowe’s accepts returns on the majority of its products – including damaged goods – for up to 90-days, rather than the 30-day policy employed by The Home Depot. The exception to this at Lowe’s is outdoor equipment, which is refundable for up to 30-days after purchase, and appliance returns, which can be redeemed for up to 7-days. 



Lowe’s will also accept returned products without a receipt if the original credit card used to purchase the product is provided.

 


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Returns & Refund Policy - Head-2-Head Review: The Home Depot vs. Lowe's Home Improvement
BETA
HEAD-2-HEAD REVIEWS
Top Reviews>>
posted on Jul 8, 2011 at 2:59PM

Head-2-Head Review: The Home Depot vs. Lowe's Home Improvement

Returns & Refund Policy

By Matthew Awrey
 

H2H ROUND-4: Returns & Refund Policy

H2H USER SCORE
View Official Scorecard

Lowe’s Home Improvement has the edge over The Home Depot in terms of its return and refund policy.

The Home Depot accepts returns for unopened products for up to 90-days after purchase. Products that have been opened, and deemed damaged, can be sent back or returned to a retail store location within 30-days of purchase if accompanied by a copy of the packing slip or the original sales receipt. The Home Depot will refund the payment source within 5-7 business days of receiving the returned item.

Lowe’s accepts returns on the majority of its products – including damaged goods – for up to 90-days, rather than the 30-day policy employed by The Home Depot. The exception to this at Lowe’s is outdoor equipment, which is refundable for up to 30-days after purchase, and appliance returns, which can be redeemed for up to 7-days. 



Lowe’s will also accept returned products without a receipt if the original credit card used to purchase the product is provided.

 


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6 Comments So Far …

  1. James_Builds James_Builds says:
    Home Depot has excellent customer service...there's someone in every isle.

  2. Amile.Rog Amile.Rog says:
    Lowe's is cleaner, better organized. I feel like it easier to find things in there

  3. Josh Josh says:
    Sorry this is incorrect, Home Depot clearly states that they have a 90 day return policy and will take back anything within that time, even damage goods. They also can search by credit.debit card as well as checks for return receipts. Please get your facts straight before comparing two things.

  4. Ralph J. Ralph J. says:
    The basic return policy according to the HD site is as stated by the writer - 90 days for unopened goods: http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=Return_Policy&catalogId=10053&storeId=10051&langId=-1 You can get them to take back any opened/damaged goods for up to 30 days

  5. M. O'shaughnessy M. O'shaughnessy says:
    Josh: Depot states unopened products for 90 days; damaged products for 30 days.

  6. Gracie Knows All Gracie Knows All says:
    I prefer home depot because of their pricing and I the staff is always available and helpful. Orange > Blue

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